Contact Us

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Email

18850939@qq.com Response within 24-48 hours

For all inquiries including partnerships, bug reports, feature requests, and legal matters.

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Business & Legal

TextToolKit
Chongqing, China

For legal notices, DMCA claims, data privacy requests, and business correspondence.

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Website

msa505.com

Visit our main website for more projects and tools.

How to Reach Us - and What Happens Next

Contact channels are listed on this page. For the fastest help, include the page or tool name, your browser and OS, and a short description of what you expected versus what happened. Business and partnership mail goes to 18850939@qq.com; technical support to wy18850939@gmail.com. We acknowledge every message within 48 hours on business days and aim to resolve tool bugs within one week.

What We Can Help With

Tool bugs - we reproduce, fix and reply with the version that includes the fix
Feature requests - logged into the quarterly roadmap with a yes/no answer
Content corrections - factual fixes are published openly and quickly
Partnerships - content collaborations, integrations and clearly labeled sponsorships
Press and research - happy to answer questions about our tools and methods

What We Cannot Do

We do not provide medical, legal or financial advice through support
We do not guarantee custom tool development for every request
We do not accept paid placements disguised as editorial content - partnerships are always disclosed
We cannot recover data that was never uploaded (because it never left your browser)

Frequently Asked Questions

How fast will you reply? - Within 48 hours on business days; usually much faster.
Do you offer phone support? - No, email-only keeps everything documented and free.
Can you fix a tool I rely on at work? - Yes - include the exact steps to reproduce; we treat business-critical bugs as highest priority.
How do I report a privacy concern? - Email the privacy mailbox and we will respond with a concrete answer and timeline.
Do you have an office I can visit? - We are a distributed team based in Chongqing, China; all support is remote by design.

Before You Email - Quick Checks

Reload the page once - transient errors often clear
Try a different browser to isolate a browser-specific issue
Check the tool's FAQ section on its page - common questions are answered there
Copy the exact URL and your input (without secrets) into the email

Contact Alternatives and Feedback Channels

Bug report form - when available on tool pages, pre-fills the tool name and URL for faster triage
Partnerships - 18850939@qq.com with 'Partnership' in the subject line
Security disclosures - report privately; we respond with acknowledgment and a fix timeline
Public feedback - if you prefer not to email, share the page URL with your note; our team monitors mentions

How We Triage Incoming Mail

Every message enters a single queue sorted by type: bugs (reproduce first, fix next), corrections (verify against sources, publish fix), feature requests (roadmap vote), partnerships (review monthly). You always receive a human reply - no bots, no canned text. If we cannot help, we say so and point you to a better resource rather than leave you waiting.

Languages

Our team reads English and Chinese. Feel free to write in either language; for the fastest turn-around, keep technical reports in English and include screenshots or the exact error text.

Response Promise and Escalation

Every email gets an acknowledgment within 48 business hours. If you have not heard back in 72 hours, resend with 'Follow-up' in the subject - duplicate resends are rare because we track the queue, but we would rather see a duplicate than miss a message. Bugs affecting business workflows are escalated internally and fixed before cosmetic issues; you will get a status update when the fix ships.

What Happens to Your Message

We keep support correspondence for quality tracking and never share it outside the team except with the involved maintainers. Details you send (URLs, error text, screenshots) are used only to resolve your issue and are deleted from working copies once the case closes. We never add contacts to marketing lists without explicit consent.